How we're helping our clients

Scaling customer support teams and solving problems, one ninja at a time.

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Kiva

Microlending Platform

As an international nonprofit, Kiva's mission is to 'expand financial access to help underserved communities thrive.' With the help of SupportNinja, Kiva has been able to meet the needs of their lenders and steadily increase their Net Promoter Score (NPS).

"SupportNinja is really responsive and flexible based on our needs. But what we're really, really happy about is the Ninjas and their commitment to the brand."

Sudip Dasgupta

Head of Customer Experience, Product Madness

"The team at SupportNinja has been instrumental in helping us scale our customer support operations while maintaining high quality standards."

Sarah Chen

Director of Operations, Kiva

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Silicon Valley's Secret Weapon

We operate behind the scenes to support some of the world's most innovative companies

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4.52

CSAT

8.23

NPS

1100+

Ninjas

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Start Building Your Dream Team

Design a custom outsourcing solution that enables you to scale. We've got you covered.

Frequently Asked Questions

Common questions about our services and solutions.