These days, there's an acronym for everything

Find a definition for those pesky industry terms

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Aa

Agent Artificial Intelligence Asynchronous Messaging Average Handle Time

Featured Term

Artificial Intelligence

Computer systems that can perform tasks that normally require human intelligence.

Bb

Back Office Support Business Process Outsourcing

Cc

Chat Support Community Forum Content Moderation C O P C Certification Culture

Dd

Data Warehouse Domestic Outsourcing

Ee

Email Support Employee Satisfaction Entrepreneur

Featured Term

Entrepreneur

A founder who assumes the initiative and risk required to start a business venture.

Ff

First Contact Resolution First Response Time Full Time Employee

Gg

Hh

Ii

In App Support Interactive Voice Response

Kk

Key Performance Indicator Knowledge Base

Ll

Learning Management System

Mm

Multi Channel Support

Nn

Nearshore Outsourcing Net Promoter Score Ninja

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Ninja

The official SupportNinja mascot cat and a secret weapon for companies that shows them a better way to outsource and challenge the status quo.

Oo

Offshore Outsourcing Omnichannel Support Onshore Outsourcing Operations Managers Outsourcing

Pp

P C I Compliance

Qq

Quarterly Business Review Queue Management

Rr

Resolution Time

Ss

Self Service Portal Service Level Agreement S M S Support Social Media Support Startup Support Ticket

Featured Term

Support Ticket

A service request received via a ticketing system from a customer.

Tt

Team Leaders Ticketing Systems Time To First Response Transformational Growth

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